Program Cancellation and Refund Policy
Newton Parks, Recreation and Culture Refund and Cancellation Policy
General Program Refund Policy
Programs cancelled 30 or more days before the start of the program will be given a refund minus an administration fee. The administration fee is a percentage of the program cost with the minimum fee being $10.00. Programs cancelled within 30 days of the start of the program will only be refunded (minus the administration fee) if we are able to fill the space.
Programs requiring advanced ticket purchase or those with roster submission deadlines may require additional cancellation notice for a refund.
Refunds will be provided as a program credit, credit card refund, or refund check and typically take 2 – 3 weeks to process after the refund is requested.
If Newton Parks, Recreation and Culture cancels a program completely, we will do a full refund for that program. If part of a program is cancelled due to extreme weather or other unforeseen circumstances, we will try to offer a make-up class for that program. If a make-up is not possible we will do a refund for the cancelled day. If a program runs or is re-scheduled, refunds will not be issued for that day.
Missed Days of a Program
We understand that people have a lot of commitments and can’t always make each day of a program. Please understand that we still have to pay instructors, building fees, order supplies, etc for our programs so we do not pro-rate, refund or credit programs for days that you miss. Make ups are not offered for days that you miss.
Serious Illness or Injury
In some situations we may be able to issue a refund for remaining days of a program if you are unable to attend a program because of a serious illness or injury if written medical verification from your physician is received within 7 days. This is dependent on if the vendor/instructor/program is able to refund a portion of the paid cost and/or if we are able to fill the space. Refunds will not be given for multi week programs if you need to miss one or two weeks of the program.
If a person is dismissed from a program because of inappropriate or aggressive behavior, no refund will be issued.